Blankets
Pillows
FAQ
These are the most asked questions.
Customer Support times: (Canberra - GMT +10)
Monday to Friday: 08:00 am - 7:00 pm
Saturday and Sunday: Closed
We aim to respond to your inquiry within 24 hours.
How long will it take for my order to be delivered?
Processing Time:
Orders are processed and prepared for shipment within 1-2 business days (Monday to Friday).
Order Cut-off Time:
Orders placed before 07:00 PM (Canberra - GMT +10) will begin processing the same day, provided it is a business day. Orders placed after 07:00 PM will start processing the next business day.
Transit Time:
Estimated transit time is 5-8 business days (Monday to Friday). Please note that this is an estimate and may vary based on location and customs delays.
Total Delivery time:
Orders to Australia typically arrive within 6–10 business days (Monday to Friday), including processing and transit times.
How long do i have to return my order?
- You have the right to return your order within 30 days of receipt.
- To initiate a return, please contact our customer service team at info@fjord-melbourne.com.
What are the shipping costs?
We offer free shipping on all orders to Australia. Shipping costs are $0 for every order, regardless of size or destination within the mainland.
How can i contact you?
You can contact us using one of the following options:
Email Address: info@fjord-melbourne.com
Telephone: + 44 20 37692020
How can i pay?
We currently accept the following payment methods:
- Credit cards
(Visa, MasterCard, Maestro, American Express, Diners Club, Discover, UnionPay) - Shop Pay
- Apple Pay
- Google Pay
Your Information are protected with advanced SSL encryption technology, providing reliable protection for your sensitive personal and financial information.
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