FAQ

• You have the right to return your order within 30 days of receipt.
• To initiate a return, please contact our customer service team at info@fjord-melbourne.com.

• Return shipping costs are the responsibility of the customer unless the product is defective.
  
• If your order arrives damaged, we will refund you the return shipping costs.

• Once we receive and inspect the returned products, we aim to process your refund within 7 working days (Monday - Friday).
• The refunded amount will be credited to the original payment method used for the purchase.

• Items must be returned in their original packaging with all accessories included.
• Products must be unused and returned in the condition they were received.
• Please ensure that the return is adequately packaged to prevent damage during transport.

Processing Time:
Orders are processed and prepared for shipment within 1-5 business days (Monday to Friday).

Order Cut-off Time:
Orders placed before 07:00 PM (Canberra - GMT +10) will begin processing the same day, provided it is a business day. Orders placed after 07:00 PM will start processing the next business day.

We offer free shipping on all orders to Australia. Shipping costs are $0 for every order, regardless of size or destination within the mainland.

Once your order has shipped, you will receive an email with a link to track your order, allowing you to monitor its progress.

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